What’s Inside?

The Role of Language Services in a Value-Based Healthcare System

The 2021 “Healthcare Consumerism in a Multilingual Market” Report provides an overview of two main areas:

  • The 21st-century trend toward healthcare consumerism and the implementation of value-based care programs
  • A market analysis of demographic and immigration trends in the increasingly multilingual healthcare consumer base

The report also examines how the COVID-19 pandemic has accelerated the existing trend towards healthcare consumerism, permanently impacting the healthcare industry, the relationship between patients and providers, and the mediating role of the language services industry.

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